Your confirmation email will come with a tracking number. Please use that number to track your glasses
Please allow up to 7 days for sunglasses to arrive. For the optical, please allow upto 10 days, at times even 14 days after we receive your order and your complete prescription info.
Currently, we ship orders to all 50 states and we ship internationally to some countries. Please see International Shipping Terms & Conditions for more info.
Standard Domestic shipping is Free, and we will ship internationally for only $50.00 USD!
(Excluding Afghanistan, Argentina, Belarus, Brazil, Burma, Cote D’Ivoire, Cuba, Cyprus, Congo, the Democratic Republic of the Eritrea, Fiji, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lebanon, Liberia, Libya, Monaco, Myanmar, North Korea, Russian Federation, Somalia, Sri Lanka, Sudan, Syria, Venezuela, Vietnam, and Zimbabwe.
We offer flat-rate international shipping for $50 USD. Most packages arrive within 7-10 business days, but international shipments are often subject to import fees, which vary by country and can delay delivery. Also, add a few days delivery time to South America and Mexico.
Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, brokerage, customs duties and fees levied by the destination country and is responsible for all Import
Yes! We accept returns on prescription glasses too! We will however deduct the cost of the lenses and shipping.
You should expect to see the funds appear on your credit card statement within 5-10 business days of us receiving your glasses.
If for some reason the glasses you bought are not working out, you may exchange them for a different pair within 30 days of the purchase date.
While all of our lenses come with anti-scratch coating, it doesn’t mean they are indestructible. Should your lenses get scratched within one year of purchase, we will happily replace them for 50% off. Shipping is free both ways.
To have your lenses replaced, please, email email@example.com and include your name and order number.
We offer a one-year warranty on manufacturer defects. Email firstname.lastname@example.org and include your name, order number and a brief description of what’s wrong with your glasses. Our exceptional customer service team will follow up with you as soon as they can.
We accept Health saving Account (HAS) and flexible spending account (FSA).
We will be updating this shortly
A Flexible Spending Account (FSA) is a banking account that lets employees set aside pre-tax money from their paychecks to spend on healthcare expenses not paid for by their current insurance policy. If you have a FSA, you can make qualified purchases on your FSA debit card.
You’re eligible to purchase both prescription eyeglasses and prescription sunglasses using your FSA. The only products we sell that you can’t use your FSA on are non-prescription optical glasses and non-prescription sunglasses.
If you don’t spend all of the money you have put in your FSA for the year, you will lose the money. Most FSA plans end at the end of the year on December 31, but some plans offer a grace period until March of the following year. Please check with your health insurance company to find out the terms of our plan.
A Health Savings Account (HSA) is a banking account that let’s employees who are covered under a high deductible health plan (HDHP) or their employers set aside pre-tax on qualified health expenses. If you have a HAS, you can make qualified purchases on your HSA debit card.
You are eligible to purchase both prescription eyeglasses and prescription sunglasses using your HSA. The only products we sell that you can’t use your HSA on are non-prescription optical glasses and non-prescription sunglasses.
The good news about Health Savings Accounts is that they rollover from year to year. They can even carry over if you change employers.
For purchases of sunglasses and prescription glasses we accept credit cards, debit cards, prepaid cards, HSA, and FSA. For our subscription to rental program we accept only valid credit and debit cards.
Our standard 1.59 lenses are made from polycarbonate, which are far thinner and lighter than traditional plastic or glass lenses. Polycarbonate is the most impact-resistant material available and offers 100% UV protection. For stronger prescriptions or customers wanting thinner lenses, we offer 1.67 polyurethane optical and prescription sun lenses. These are thinner than our standard lenses.
Our 1.59 polycarbonate and 1.67 polyurethane lenses are ultra durable, however we do offer at an extra cost to add additional protection and coating of anti-scratch.
Yes we do offer lens coatings as an add-on.
We are able to add polarized prescription and non-prescription lenses to most of our sunglasses. All of our polarized lenses are 100% UVA/UVB protected and scratch resistant. Polarized lenses cut down on the glare caused by reflected light (from snow, water, or the road). They protect your eyes and help you see clearly. You can see either your non-prescription or prescription polarized lenses during checkout. Non-prescription polarized or polarized single vision RX
For most of our sun
The best way to keep your lenses clean is to rinse them with lukewarm water and mild soap, then pat dry with a paper towel. Be careful not to use hot water, which can warp the plastic frames.
To order a pair of prescription glasses, have your valid prescription handy. If you don’t have it, let us know your doctor’s contact information- we’re happy to call your doctor to get your prescription.
Yes, almost all of our sunglass styles are available with prescription lenses. Just click the “+lenses” button on the product page to see the lens options we offer.
Sure! In fact, we prefer it so we can validate its accuracy. Just scan your prescription or take a picture of it and attach it to an email addresses to email@example.com. Or you can give us your eye doctor’s contact information and we’ll take care of the rest.
We offer high index prescription lenses in all glasses we sell, however we do not offer high index prescription lenses in our subscription platform. We offer ultra-thin, 1.67 high index lenses for $89 and 1.67 high index progressive no-line bifocal lenses for $189. If your prescription contains a sphere value of -12 to -6 or +4 to +6 or if your prescription contains a cylinder value of -2 to -2 or +2 to +4, then we recommend adding high-index lenses to your order during the checkout process.<
We offer progressive lenses in all glasses we sell, however we do not offer progressive lenses in our rental program. We offer 1.59 regular polycarbonate progressive, no-line bifocal lenses for $149 and 1.67 high index polyurethane progressive no-line bifocal lenses for $199. These lenses are made of durable polycarbonate or polyurethane material that’s lighter than traditional plastic or glass lenses, and offer 100% UV protection.
Yes. We provide non non-prescription lenses for all our purchases.
Pupillary Distance (PD) is the distance between the centers of your pupils, measured in millimeters. We use this measurement to effectively center your prescription in your lens. If your PD is not written directly on your prescription, it may still be on file with your doctor.
You have three options for submitting your prescription. 1) You may enter it directly on the website during checkout; 2) Simply send us a copy via email; or 3) Give us your doctor’s contact information, and we’ll be happy to contact the office directly. Please note that if you live in one of the following states, we are required to verify your prescription by either obtaining a copy of it (via email) or by speaking directly to your doctor: AK, AL, AR, AZ, CA, FL, GA, HI, KY, MA, N
No we don’t. Contact lens and eyeglass prescriptions aren’t interchangeable. Though the prescriptions may appear similar, they differ in strength. For your safety, we can’t use your contact lens prescription to make your prescription lenses.
Yes. Many of our frames come in multiple sizes.
If there is a color or size not listed on the website, the frame manufacturer probably ran out of stock. We expand our styles, colors and sizes frequently, so please keep checking back. You can always chat with us to ask and we’ll see if there is anything that we can do!
If there is a brand or designer you love that you don’t see, let us know by sending us an email at firstname.lastname@example.org. We’d love to hear from you.